for quality assessment – clinical audit and care path ways
changing healthcare needs and changing consumer expectations,
many new models of management practices are emerging to cope
and compete for best practice. Within this remit we fine, that
the concept of Quality in healthcare has come up in a big way.
is the foremost question in every patient’s mind. When it comes
to choosing between hospitals for medical care.
here is twofold, firstly you have to ensure that the patient
outcomes improve as result of hospital episode and secondly that
all your resources are deployed efficiently and effectively in
In the clinical
terms how do you assess that?
looks at the practical approach to medical/clinical audit-the
gold standard for clinical assessment by managers.
The session also
briefly examines the latest quality assessment tool-integrated
care pathways and links it in with clinical audit.
technology is essential and crucial to managing customer
relations in the corporate world of
are managerial parameters of customer relationship that you need
to put in place so that the right information can be gathered,
assessed and used?
looks at the key aspects of better customer service in
healthcare, once the technology issues are accounted for.